Privacy Policy

1. Introduction

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access or use our website or services. By using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

We collect information that you provide directly to us, information we collect automatically when you use our services, and information from third-party sources. Below are the categories of personal information we have collected in the last 12 months:

A. Personal Information You Provide (Last 12 Months)

B. Categories of Sources

We collect personal information from the following sources:

• Directly from you: Contact forms, service registrations, email communications, phone calls
• Automatically: Cookies, web beacons, log files, analytics tools (with your consent where required)
• Third-party sources: Payment processors, analytics providers (Google Analytics), social media platforms (if you choose to connect)
• Publicly available sources: Business directories, professional networking sites

C. Automatic Information Collection

When you visit our website, we automatically collect certain information including:

• IP address and device identifiers
• Browser type and version
• Operating system
• Referring/exit pages and URLs
• Pages viewed and time spent on pages
• Date and time stamps of visits

3. How We Use Your Information

We use the information we collect for the following business purposes:

Business Purposes:

• Service Delivery: Provide, operate, and maintain our services
• Transaction Processing: Process payments and send transaction-related communications
• Customer Support: Respond to inquiries, questions, and provide technical support
• Communication: Send service updates, security alerts, and administrative messages
• Marketing: Send promotional content about products, services, and events (with opt-out available)
• Analytics: Monitor and analyze usage trends to improve our services
• Security: Detect, prevent, and address technical issues, fraud, and security vulnerabilities
• Legal Compliance: Comply with legal obligations and enforce our terms

Retention Periods by Category:

4. Disclosure of Your Information

We do NOT sell your personal information to third parties. We may share your information in the following circumstances:

Categories of Third Parties We Share With:

• Service Providers: Payment processors (Stripe, PayPal), email service providers, hosting providers, analytics services (Google Analytics)
• Business Partners: Partners who assist in delivering services you requested
• Legal Authorities: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: Any other third party with your explicit permission

Important: We require all third parties to respect the security of your personal data and treat it in accordance with applicable law. We only permit them to process your data for specified purposes and in accordance with our instructions.

5. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive information
• Access controls and authentication mechanisms
• Regular security audits and monitoring
• Employee training on data protection
• Secure third-party service provider agreements

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Privacy Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

Under GDPR (EEA Residents):

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restriction: Request restriction of processing your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Withdraw consent at any time (where processing is based on consent)

Under CCPA/CPRA (California Residents):

• Right to Know: Request disclosure of personal information collected, used, or sold
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt-out of the sale or sharing of personal information (we do not sell)
• Right to Correction: Request correction of inaccurate personal information
• Right to Limit Use: Limit use of sensitive personal information
• Right to Non-Discrimination: Not be discriminated against for exercising your rights

7. How to Exercise Your Privacy Rights

Step-by-Step Process for Verifiable Consumer Requests:

Authorized Agent Requests:

You may designate an authorized agent to submit requests on your behalf. The agent must provide:

• Written authorization signed by you
• Proof of their identity
• Verification that they are registered with the California Secretary of State (if applicable)

We may still require you to verify your identity directly and confirm you authorized the agent.

Response Timeline:

• Acknowledgment: Within 10 business days of receipt
• Response: Within 45 days (may extend to 90 days for complex requests with notice)
• Urgent Requests: Security-related requests prioritized

No Fees: We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, services, or applications not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We strongly encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by our website and services.

10. Children's Privacy

Our services are not directed to individuals under the age of 18 (or 16 in the EEA). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information as quickly as possible.

11. California Privacy Rights (CCPA/CPRA)

California residents have additional privacy rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Shine the Light Law:

California Civil Code Section 1798.83 permits California residents to request information about disclosure of personal information to third parties for direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.

Non-Discrimination:

We will not discriminate against you for exercising your CCPA/CPRA rights. This means we will not:

• Deny goods or services to you
• Charge different prices or rates, including through discounts or penalties
• Provide a different level or quality of goods or services
• Suggest that you will receive different pricing or quality of services

12. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

If you are located outside the United States and choose to provide information to us, we transfer your personal information to the United States and process it there. By using our services, you consent to this transfer and processing.

14. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. When we make material changes:

• We will update the "Last Updated" date at the top of this policy
• We will notify you by email (if you have provided one) or through a prominent notice on our website
• We may request your renewed consent for material changes affecting how we process your data
• We review this policy annually as required by CCPA

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

15. Contact Us

If you have questions, comments, or concerns about this Privacy Policy or wish to exercise your privacy rights, please contact us:

We will respond to your inquiry within 30 days (or as required by applicable law). For CCPA requests, we will respond within 45 days with possibility of 45-day extension for complex requests.